Recently, our valued customer in El Salvador received the forklifts purchased from our company. As the forklift was customized with a special mast, it was necessary to disassemble the mast during shipping. Before the customer received the shipment, they expressed their concerns about not having prior experience in installing the forklift mast. Understanding the importance of a smooth installation process, we took proactive measures to assist our customer.

To ensure the customer could set up the forklift with ease, we arranged for our factory staff to create a detailed installation tutorial specifically for the forklift mast. This tutorial included step-by-step instructions and visual aids to guide the customer through the installation process. Our commitment to providing exceptional after-sales service is reflected in our efforts to support our customers, even before they receive their products.

We are pleased to report that the customer was extremely satisfied with our service and the instructional materials provided. They felt confident in their ability to install the forklift mast, and we are excited to see the final results of their setup!

If you are still worried about after-sales issues with imported products, we invite you to experience the thoughtful after-sales service that ATLAPEX offers. Our dedicated team is here to ensure that your experience with us is seamless and satisfactory. We look forward to collaborating with you and providing the support you need for your equipment!